Branches are conveniently situated in Auckland or Christchurch and hires can start or end in either location. We are open from 8.30am to 5.00pm weekdays and by appointment on Saturdays and Sundays. Times outside of these hours can be arranged by prior negotiation only.

BOTH BRANCHES ARE CLOSED ON DECEMBER 25TH. XMAS DAY.

We are contactable by telephone 7 days a week.

Vehicles must be picked up from and returned to our branches only. Complimentary transfers to and from the Airport or your Hotel/Motel to our branch in either Auckland or Christchurch is available at the start and end of your hire.  To arrange this service, please let us know your arrival flight details or the name of your hotel/motel at the time you make your motor home booking and we will arrange for our shuttle to pick you up and bring you to the branch. 

A current full drivers licence in the English language or an International Driving permit is required and must be produced at vehicle pickup. A normal car licence is all that is required to drive any of our campervans or motorhomes. No heavy vehicle, or other special category licence is required.

Drivers must be 21 years of age or over. Drivers over the age of 75 years or more may be required to supply a medical certificate stating that they are fit to drive.

Vehicles can only be driven on sealed/bitumen roads with the exception of any gravel surfaced camping ground access road. Vehicles are not permitted to be driven on Skippers Canyon Road (Queenstown), Ball Hut Road (Mt Cook), North of the Colville Township (Coromandel Peninsula), Ninety Mile Beach (Northland), any ski access roads or on any coastal beach. Restriction of vehicle movements in any area of NZ adversely affected by road or weather conditions will be at the sole discretion of Kiwi Autohomes Ltd.

All traffic infringements are the responsibility of the hirer. If you incur a fine or fines for breaking any Traffic Law, parking infringement or road toll fee that are not settled in full at the time you return your campervan or motorhome, we reserve the right to charge your credit card for any costs levied plus an administration cost of NZ$45.00 per incident to cover the cost of processing

Animals are not permitted in any of our vehicles at any time. Guide Dogs are the only exception to this requirement.
Smoking is not permitted inside any area of our motorhomes including the drivers cab at any time.
An extra cleaning fee will be payable for any breach of these terms.

Although all of our vehicles are maintained to a very high standard, a repair may become necessary while a vehicle is on hire. You are authorized to have a repair carried out up to a maximum of NZ$100.00 without having to contact us. You must produce a paid receipt from the repairer to obtain a refund at the end of your hire. For any repairs amounts over NZ$100.00 you must contact us before any work is undertaken for authorization.

For your added peace of mind, all of our vehicles are enrolled in a 24 hour emergency roadside assistance programme. You will be given full details of this programme at the time you pickup your vehicle.

Any problems that occur with the vehicle or its equipment during the hire must be reported to us as soon as possible so that we can arrange for repairs to be carried out. We will not be liable for costs, inconvenience or delays resulting from any problem not notified to us during the rental period.

In the event that the vehicle becomes unserviceable due to a breakdown or an accident, our liability will be limited to a refund of all payments made for total hire days lost only. Kiwi Autohomes Ltd will use its best endeavors to supply a substitute vehicle but should such a vehicle not be available Kiwi Autohomes Ltd will not be liable for any claims for costs, delays, accommodation, meals or any other expenses resulting from a breakdown or an accident. The vehicle must not be driven when a fault is evident that may cause further damage to the vehicle.

If for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or better standard vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to a refund of any description. In the event that an alternative vehicle is not available, our liability is limited to a refund of all payments made for total hire days lost only.

Vehicles can only be requested by category not make and model.

The minimum rental period is 5 days or 14 days for a one way hire. The minimum rental period is 14 days for hires between 16th December and 28/29 February.

Rates are calculated on a daily basis regardless of the time of pickup and drop off. All rates quoted are in New Zealand Dollars and include the New Zealand Goods and Service Tax (GST) at 12.5% and our Standard Insurance cover. Rates are subject to change without notice. Long term discounts are available on application.

The rates also include:

• Unlimited Kilometres
• Kitchen equipment
• Linen and bedding
• General equipment
• Camp ground guides
• Road maps

Kiwi Autohomes does NOT charge for:

• Diesel MileageTax
• LPG Gas
• One Way Hire Fees
• Extra Driver Fees

We only accept Visa, Mastercard and American Express credit cards and all transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations there could be some variances to the amount charged or in the case of refund, to the amount originally charged. We do not accept any responsibility for exchange rate fluctuations or credit card companies charges. Payments made by credit card may incur an additional charge.

To confirm a booking, a deposit of NZ$500.00 is required. Unless prior arrangements are made, the balance of any hire costs will be due to be paid 30 days prior to the hire commencing Payments of the deposit or the balance of hire costs can be made by Credit Card, Bank Draft or Telegraphic Transfer, Cash, Travellers Cheques in New Zealand dollars or in the case of a NZ Citizen, by private or company cheque. No hire will be deemed to be confirmed until the deposit has been paid and cleared through our Bank and a confirmation has been sent to the hirer from Kiwi Auto homes Ltd. Company or personal cheques will not be accepted for the refundable Security Deposit.

Once a booking has been made and a confirmation has been issued the client automatically agrees to these terms and conditions.

There is no refund for late pickup or early return of the vehicle

Amending or transferring a confirmed booking will incur a NZ$40 fee, unless it is within 29 days of travel when the above cancellation fees will apply.
If a booking is amended within 14 days of pickup, no refund will be available for the days not used if the length of the hire is shortened. If a hirer requests a change to the drop off city once the hire has commenced, authorisation must be obtained from Kiwi Autohomes Ltd and subject to the change being approved, a relocation fee of NZ$800.00 will apply if applicable.

Any extension of the rental period must be authorized by Kiwi Autohomes Ltd and will be subject to availability. The extra cost of the extended rental will be charged to the hirer’s credit card immediately at the gross rate applicable at the time of the extension. No extensions can be taken without the approval of Kiwi Autohomes Ltd.

 A compulsory charge of NZ$20.00 per day (maximum payable NZ$1500 or 75 days) addition to the daily rates will give you a maximum liability (Excess) of NZ$2000 (NZ$4000 for drivers 21 to 25 years of age) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault. The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$2000 (NZ$4000) which will be collected at the time of entering into the Rental Agreement can be paid by Credit Card, Cash or Travellers Cheques in NZ Dollars. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty and the fuel  is at the same level that was noted at pickup and no damage to the vehicle,  third party property or any item on the Exclusions List is evident.

The cost for this option is NZ$25 per day (maximum payable NZ$1875 or 75 days) in addition to the daily rates will give you a maximum liability of NZ$1500 (NZ$2500 for drivers 21 to 25 years of age) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault. The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$1500 (NZ$2500) which will be collected at the time of entering into the Rental Agreement can be paid by Credit Card, Cash or Travellers Cheques in NZ Dollars. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty and the fuel  is at the same level that was noted at pickup and no damage to the vehicle,  third party property or any item on the Exclusions List is evident.

The cost for this option is NZ$35 per day (maximum  payable NZ$2625 or 75 days) in additional to the daily rates will give you a maximum liability (excess) of NZ$500 (NZ$1000 drivers 21-25) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault. The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$500 (NZ$1000) which will be collected at the time of entering into the Rental Agreement can be paid by Credit Card, Cash or Travellers Cheques in NZ Dollars. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty and the fuel  is at the same level that was noted at pickup and no damage to the vehicle,  third party property or any item on the Exclusions List is evident.

A cost of NZ$5 per day in addition to the daily hire rates, standard insurance or insurance reduction options will give you piece of mind cover when it comes to puncture repairs or windscreen chips/replacements. Any call out fees will not be covered.  

Kiwi Autohomes does not bank Bonds at the start of the hire…

The Bond is fully refundable when the vehicle is returned with the fuel at the level noted on the hire agreement to the correct location and on time and all other terms of the rental agreement have been complied with. If any damage is evident when the vehicle is returned the Bond will be used to cover the costs of repair up to the maximum amount of the liability chosen. However, if any damage is evident as a result any breach of items as shown on the exclusions list then the hirer will be held fully responsible for the total cost of any repairs required regardless of which Bond was taken.

Standard cover or Reduction Options 1 or 2 DO NOT COVER:

1. Damage due to immersion in either Salt or Fresh water for any reason and any associated costs for recovery or towing. 
2.  Filling the vehicle with the incorrect fuel. The hirer will be responsible for any associated costs of recovery or repair. 
3. Costs to replace lost keys or to retrieve keys locked in the vehicle. 
4. Any and all overhead damage taken from a line from the top of the drivers cab to the top of the vehicle or any underbody damage to the vehicle 
5. Damage caused by theft, breakins, conversion, vandalism,or fire damage that is directly attributable to the negligence of the hirer or any other passenger in the vehicle. 
6. Damage or breakage of any window or screen other than windscreens. 
7. Personal belongings. We recommend that the hirer takes out personal insurance and does not leave valuables in the vehicle while away from it. 
8. Any costs that arise due to negligence or any wilful damage caused by the hirer, any named driver or any person travelling in the vehicle. 
9. Any damage caused to the vehicle or any third party property if the vehicle is driven by an unauthorised or underage driver or if the terms of the rental agreement are breached or any damage is caused to the interior of the vehicle
10. Costs to repair or replace windscreens
11. Costs related to tyre puncture repairs or replacements

Upon arrival at our depot a Hire Agreement will be filled out and explained in detail. There will then be a full tour of the inside and outside of the motorhome with all the functionality demonstrated. The vehicle will then be inspected and any damage and will be noted on your hire agreement. At this time a diesel level will be taken. These details are used at the return of the vehicle to our depot as a reference to establish new damage.

Upon return of your vehicle you must have the waste and toilet tanks empty and the diesel level is to be at the same as marked on the Hire Agreement. All dishes washed and rubbish removed. Please be aware that the LPG bottle(s) must be full at drop off. A visual inspection of the vehicle will be conducted to check for any new damage. If you are aware of additional damage to the motorhome please inform a Kiwi Autohomes Ltd staff member. If the vehicle is returned in an unreasonable condition a cleaning fee may apply.